JOB PROFILE (a summary of key responsibilities and subjective attributes):

The Cello Server is responsible for providing exemplary service in the Restaurant, attending and servicing the Restaurant and outside patio. The upscale yet casual setting is intended to promote an environment of casual elegance in setting and atmosphere that exudes genuine care and heartfelt service. Responsible for set up and break down of restaurant. Providing an unforgettable experience from the first point of guest contact to the departing farewell. Engaging with guests, anticipating their needs and taking initiative to improve their stay will be focus areas for the Cello Server.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Skills & Qualifications Essential

1) Minimum 2 years of food & beverage serving or related experience in an upscale establishment.

2) Fluency in the English language.

3) Possess a positive, outgoing and naturally curious personality.

4) Thorough knowledge of proper service.

5) Professional appearance and demeanor.

6) Excellent presentation and communication skills.

7) Exude a warm and sincere approach to guest service.

8) Enjoy working in a fast paced environment.

9) Efficient, polite and aggressively hospitable.

10) High energy, flexible and adaptable.

11) Experience in “reading” guests/customers and anticipating their needs.

12) Proven ability to remember orders with accuracy.

13) Proven ability to memorize menu and drink items.

14) Ability to exercise patience and diplomacy.

15) Interdependent with the desire to take initiative and work in a fast paced, team oriented environment.

Desirable

1) Experience in hospitality

2) TIPS certification.

3) CPR certification.

4) Previous guest relations training.

5) Experience with InnQuest POS.

6) Fluency in a foreign language, preferably Spanish

ESSENTIAL JOB FUNCTIONS:

1) Provide exemplary food & beverage service to guests at Cello Ristorante & Bar.

2) Proven ability to engage and connect with guests as they are seated, offering unique dining experience head above the rest.

3) Strong knowledge and experience of both food & wine.

4) Remain knowledgeable of all menu items with the ability to offer assistance and suggestions to guests who are dining.

5) Serve and clear food and beverage items in an unobtrusive and professional manner.

6) Carry trays, bus, and set tables including linens and flatware according to standards.

7) Complete opening and closing side work.

8) Ring up sales, print and close checks.

9) Identify guests by name.

10) Maintain a friendly and approachable demeanor while constantly remaining alert to guests’ needs and desires while dining in the restaurant.

11) Personally handle guest concerns and complaints whenever possible, deferring to the manager/supervisor on-duty when necessary.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Referral program
• Vision insurance

Restaurant type:

• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person